In the Run window, type this path in the Open box "%LOCALAPPDATA%\Microsoft\Outlook\". ost file (if you get an error about "cannot open set of folders") Delete all entries named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2 
Delete all entries who type is MicrosoftOffice. Delete all entries for your Exchange account. Select Finder | Utilities | Keychain Access.Select all credentials for Microsoft, Outlook, OneDrive, or Skype for Business and choose Remove from Vault.Choose Start | Control Panel | View by Large Icons (upper right of window) | User Accounts | Manage your credentials (left column).Clear your cached passwords (Note: you may need Admin rights to do this) - Windows.Mac Outlook - Choose Tools | Accounts | type your HawkID password in the password field. Deselect the "Always prompt for logon credentials" check box.If prompted, in the Password: text box, type your password.Choose File | Account Settings | Account Settings.Verify that prompt for Credentials isn’t checked in profile:.If prompted again after Cancel, move on to step 3. Be sure to use when prompted for your Outlook credentials and check the " remember credentials" box.Try logging into Outlook on the web? If you can log into Outlook on the web, then try restarting Outlook.It will run diagnostics and attempt to fix the issue. If the steps below don't work, download and install the Microsoft Support and Recovery Tool. In this case, please contact your local ITS Support Team or the ITS Help Desk.
In some cases, you may need administrative rights to update these settings.
Right-click on the AutoDiscover key and select New > DWORD (32-bit) Value.If you are continually being prompted for your password in Outlook try the steps below, one at a time, to resolve the issue. 0\ Outlook\ AutoDiscover Replace XX.0 in the above path with your version of Office ( 16.0 = Office 365, Office 2019, and Office 2016, 15.0 = Office 2013). Computer\ HKEY_CURRENT_USER\ Software\ Microsoft\ Office\ XX. Paste the following path in the address bar at the top and press Enter to quickly navigate to the AutoDiscover key. Select Yes when the User Account Control (UAC) prompt appears. Type regedit in the box and press Enter. Press Win + R to open the Run dialog box. Hence, it is advisable to back up all of your registry files or create a restore point before proceeding. To resolve this, you will need to make a few changes to the registry files on your PC.Īs you may be aware, making incorrect changes to the registry files can render your system inoperable. If this service receives any unexpected results from the third-party web server, Outlook might display the "Something went wrong" error message. Autodiscover is a nifty feature that allows Outlook to automatically configure email account settings without requiring manual input from the user.
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